Last Updated: 09.09.2025
Nahla Global (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring transparency in how we handle your information. We are registered with the Information Commissioner’s Office (ICO), Registration Number: ZB958208
Information We Collect
- Personal Information: Name, email, phone number, nationality, and other contact details.
- Academic & Accommodation Preferences: University preferences, budget, accommodation requirements, and related details.
- Payment Information: Payment details only for services you opt into with Nahla Global — never for direct bookings with accommodation providers.
- Technical Data: IP address, browser type, device details (via cookies and analytics tools).
How We Use Your Information
We process your information to:
- Provide and manage our student accommodation and support services.
- Process service-related payments (with your consent).
- Send updates, offers, and information (only if you’ve opted in).
- Improve our services and website experience.
- Comply with legal and regulatory obligations.
Information Sharing
We do not sell or rent your data. We may share information only with:
- Accommodation Providers & Universities: To assist with bookings or applications.
- Trusted Service Partners: For payment handling, analytics, or technical support.
- Legal Authorities: Where required by law.
Your Rights (GDPR)
Under GDPR, you have the right to:
- Access your personal data.
- Request correction of inaccurate data.
- Request deletion (“the right to be forgotten”).
- Restrict or object to processing.
- Withdraw consent at any time.
- Request a copy of your data in a portable format.
To exercise your rights, email info@nahlaglobal.com. You may also lodge a complaint with the ICO if you are unhappy with how we process your data.
Data Retention
We retain student data only as long as necessary to provide our services and for up to 12 months after your tenancy or application ends, unless you request earlier deletion.
Data Security
We use encryption, password protection, and limited access to safeguard your data. Only authorised staff can access your information.
Cookies & Tracking
We use cookies and analytics tools to improve your browsing experience. You can manage your cookie settings via your browser.
Third-Party Links
Our website may link to third-party sites. Please review their privacy policies, as we are not responsible for their practices.
Changes to This Policy
We may revise this Privacy Policy. Updates will be shared via email or displayed on our website.
Contact Us:
If you have any questions about this Privacy Policy or your personal data, please contact:
Nahla Global
Email: info@nahlaglobal.com
Terms of Service
Services
By using our services, you agree that:
- Nahla Global acts only as a facilitator between students and providers.
- Final decisions (accommodation offers) rest with third parties.
Payments & Refunds
- Nahla Global does not handle accommodation deposits/payments; these are made directly to providers by you.
- Refunds for Nahla Global services (e.g. application assistance, add-ons) are available within 14 days of payment, unless services have already been delivered.
- No refunds are issued if incorrect information is provided or documents are late.
Booking & Cancellation
- Cancellations are subject to provider policies.
- Nahla Global cannot guarantee refunds or amendments once agreements are signed.
- We will support you where possible, if you authorise us to act on your behalf.
Limitation of Liability
Nahla Global is not liable for:
- Denied accommodation, visas, or university places.
- Delays caused by third-party providers.
- Our liability is strictly limited to service fees paid directly to Nahla Global.
Force Majeure
We are not responsible for disruptions beyond our control (e.g. natural disasters, pandemics, government policy changes). We maintain a zero-tolerance policy for:
- Abuse, harassment, or unprofessional behaviour.
- Misuse of services.
- Violation may result in immediate termination without refund.
Communication
We aim to respond to all inquiries within 48 hours (Monday–Friday). Response times may vary depending on third-party providers.
By using our services, you agree to these Terms and this Privacy Policy.
